SHIP YOUR SADDLE FOR SERVICE

Follow these easy steps

STEP 1

Book your Saddle Service using the button below. This step will collect your payment, allows me to block out work time for you in my calendar, and order materials if I don’t have them on hand. All of these things help me return your saddle to you ASAP.

Sometimes the services you think you need may differ from what I find when I look at your saddle. In that case, I will reach out and communicate what I’m seeing, what the difference in cost will be, and will get your approval and credit or take payment before moving forward.

If you suspect that you have a broken tree, a serious hardware issue, or a defective product, please send the saddle directly to the maker, as I won’t be able to do tree replacements, panel/seat replacements, mend proprietary hardware, or correct twisted gullet heads.

Book Your Saddle Service

STEP 2

Fill Out + Send the form below.

Name

First Name

Last Name

Phone

Country

(###)

###

####

Shipping Address

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

Communication Preferences

I like to reach out and confirm when the saddle arrives, sometimes send photos of interesting things that are happening with your saddle, and give you a heads-up and tracking info when I ship it back. What's the best way for me to get a hold of you?

Text

Phone

Saddle Info

What is the make, model, size, color, and flap markings of your saddle?

Services

What services have you booked?

Flocking Services

Billet Replacement

Hardware Issue

Is there anything special you want me to know?

STEP 3

Box and Ship it!

Ship your saddle in a sturdy corrugated shipping box. A 16”x18”x22” sized box should snugly ship a single saddle. To save money on shipping, you’ll want to keep the box as small as possible. You can find boxes at your local home improvement store, shipping store, or office supply. Used boxes are super!

Place your saddle inside a large plastic bag, then inside the shipping box. It should be a snug fit. If you use a larger box be sure to fill it in with air pillows, bubble wrap, or crumpled paper so your saddle doesn’t get jostled on the trip. Thank you for not using packing peanuts.

It’s great if you can ship your saddle with the cover for extra protection if you have one, but I don’t need the stirrup leathers, buck straps, etc.

Please print out your e-mailed receipt if you have access to a printer, or slip a business card or name and number on a piece of paper in the box so I can match up your financial transaction and online form with your saddle when it arrives.

You are responsible for all shipping costs both coming and going, and I highly recommend using a trackable shipping method, as nothing is quite as unnerving as knowing your beloved saddle is wandering wild in the wilderness without you. Ideally, you will include a return label for it so you get to manage the carrier, costs, and insurance issue to your satisfaction, and receive all the tracking info along the way. If I don’t receive a return label/document, I’ll arrange for shipping and collect payment before it goes out.

ADDRESS PACKAGES TO:

Suze Wood / Duke & Remington
139 Main Street
PO BOX 155
Waitsburg, WA 99361
USA

Should anyone ask you why there are two addresses listed, the town I live in is so small that the United States Post Service doesn’t deliver to physical addresses on Main Street, and some global carriers (like DHL) partner with USPS for delivery, so we just include both addresses in case the parcel changes carriers along the way. Weird, right? I know.

For folks shipping from outside the United States: It’s super important that customs officials know that you have sent your saddle for REPAIR, and aren’t shipping a saddle that you have sold. It makes a huge difference in customs charges (the cost of the repairs vs. the cost of a saddle), and will be a painfully expensive mistake if you get it wrong.

I’m not a shipping expert, so you will need to validate how this works with your chosen carrier. But as an example, with FedEx at the time that I authored this page, you would ensure that in Section 3, the ‘Package and Shipment Details’, you have selected “Return and Repair” for the Shipment Purpose, and enter the cost of repairs for the Total Customs Value instead of the cost of the saddle.

As always, if you have any questions or concerns, reach out by email and I’ll get back to you ASAP!